Last updated: October 26, 2026. These Terms of Service (“Terms”) govern your use of www.fealuxjewelry.com and any purchase made through it. The site is operated by Shenzhen Naisi Moissanite Jewelry Co., Ltd., 101, 4th Floor, Building B, Phase II, Chengshi Shanhai Yunhui, No. 1171 Xuegang South Road, Xiangjiaotang Community, Bantian Subdistrict, Longgang District, Shenzhen 518129, China (“we”). By placing an order you accept these Terms.
1. Orders and Contract
Adding items to the cart does not create a contract. A contract is formed when we send your order confirmation by email. We may decline or cancel an order in cases of pricing errors, suspected fraud or stock unavailability, with a full refund of any payment made.
2. Pricing, Currency and Taxes
All prices are shown in your selected currency and may include or exclude VAT/sales tax depending on your destination, as displayed at checkout. Customs duties and import taxes for international shipments are the responsibility of the buyer unless stated otherwise at checkout.
3. Payment
We accept PayPal, credit/debit cards (via Stripe) and other methods shown at checkout. Payments are processed by PCI-DSS compliant providers; we do not store full card details.
4. Shipping
See our Shipping Policy for delivery times, costs and customs information. Risk of loss passes to you on delivery.
5. Returns
Returns and refunds follow our Return & Refund Policy, including the EU 14-day right of withdrawal.
6. Product Information
Product photos are for illustration; slight colour differences may occur due to lighting and screens. We make every effort to display materials, sizes and gemstone information accurately.
7. Intellectual Property
All content on this site (text, images, logos, design) belongs to Shenzhen Naisi Moissanite Jewelry Co., Ltd. and may not be copied or reused without written permission.
8. Liability
Nothing in these Terms limits your statutory consumer rights. Our liability for any claim is limited to the amount you paid for the relevant order, except in cases of gross negligence or intent.
9. Governing Law
These Terms are governed by the laws of the place of registration of Shenzhen Naisi Moissanite Jewelry Co., Ltd., without prejudice to mandatory consumer protection rights in your country of residence.
10. Contact
Questions: fealuxjewelry@gmail.com | WhatsApp: +86 13692243374.