Returns & Refunds Policy
By completing a purchase with Fealux you acknowledge and agree to the following Returns & Refunds Policy in full.
Return Eligibility Window
Eligible merchandise may be returned within fourteen (14) calendar days of confirmed delivery, as determined by the shipping carrier’s delivery confirmation.
Returns initiated or received outside of this window will not be accepted.
DO NOT attempt to ship items back by yourself. Please return items only using shipping labels issued by Fealux. Returns sent without a Fealux label will not be accepted.
Condition of Returned Items
All returned items must be:
- In new, unworn, and unaltered condition
- Free from signs of use, damage, or modification
- Returned with all original packaging and materials
All returns are subject to inspection and final approval. If an item fails inspection, the return will be rejected and the item will be returned to the customer at their expense.
Original shipping charges are non-refundable.
Restocking Fee
All approved returns are subject to a non-negotiable 5% restocking fee, which will be deducted from the refund amount.
Please NOTE: Other Retailers Charge Up To 15%.
Example:
- Purchase price: $1,000
- Restocking fee (5%): $50
- Refund issued: $950 (shipping excluded)
At our sole discretion, the restocking fee may be applied as store credit toward a future purchase.
Return Shipping Responsibility
Return shipping costs are the responsibility of the customer:
- $30 — Continental United States
- $50 — International returns
Shipping fees are non-refundable and will be deducted from the refund if prepaid by Fealux.
Non-Returnable & Final Sale Items
The following items are strictly non-returnable and non-refundable:
- Custom or personalized items, including but not limited to: custom designs, ring resizing, gold dipping, plating, or finishing, and any item made or modified specifically for an individual
- Payments made toward custom items
- Layaway orders (eligible for store credit only; no cash refunds)
- Watches
- Items marked “Final Sale”
- Items marked “Exchange Only” (eligible for exchange only; no refunds)
These exclusions are absolute and apply regardless of condition or wear.
Late or Unauthorized Returns
Returns received after the 14-day return window or without authorization will not be processed.
Late or unauthorized returns will be: held until return shipping is paid; returned via USPS Priority Mail or FedEx, tracked; and subject to return shipping fees ($30 Continental US / $50 International).
Fealux assumes no responsibility for unauthorized or late returns.
Chargebacks & Payment Disputes
Customers agree that initiating a chargeback or payment dispute in lieu of following this Returns & Refunds Policy constitutes a violation of purchase terms. This policy, delivery confirmation, inspection documentation, and product records may be submitted as evidence to payment processors and financial institutions to contest disputes.
Policy Enforcement
Fealux reserves the right to: deny returns that do not meet policy requirements; refuse service to repeat violators; and modify this policy at any time without prior notice.
Contact & Assistance
For return authorization or clarification prior to shipping an item back, customers must contact our customer service team at fealuxjewelry@gmail.com or WhatsApp +86 13692243374.
Failure to do so may result in return denial.